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Shipping and Returns
Fast Shipping From USA
  Fast ship from USA local warehouse

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' , your order ships FREE!

Our United States western office is locate at 20275 Business Parkway. Los Angeles,CA 91789

Our United States eastern office is locate at 70 McCullough Dr New Castle,DE 19720


The following product ship from our United States warehouse,we offer three ship method


1.USPS standard, expected 4-6 business days arrive. Could trace at
www.usps.com

2.USPS Priority Mail,expect 2-3 business days arrive. Could trace at www.usps.com

3.FedEx 2Day® ,expected 2-3 business days arrive.could trace at www.fedex.com
Notice:FedEx 2Day® can't ship to Alaska Hawaii Puerto Rico PO Bo x address.

Our United States warehouse product list

Yunnan Baiyao Power
1 bottle Yunnan Baiyao Power 4g/bottle
1 box Yunnan Baiyao Powder 4g/bottle 6 bottle/box
Yunnan Baiyao Capsules
1 box Yunnan Baiyao Capsules
5 boxes Yunnan Baiyao Capsules
10 boxes Yunnan Baiyao Capsules
Shipping
 
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' , your order ships FREE!

www.tiensproduct.com ship from Tianjin, China or USA warehouse.We ships worldwide to nearly every country across the globe, covering North and South
America,Europe, Asia, Oceania. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Fast Ship From USA warehouse
For fast delivery,some product ship from our USA local warehouse,for detail information pleas see Fast ship from USA

www.tiensproduct.com
offer standard shipping method and expedited shipping method.

1.Standard Shipping Method
Country & AreaShipping MethodProcessing TimeEstimated Delivery Time
Unite StatesChina Post ePacket3 days5-15 days
United KingdomChina Post ePacket3 days7-15 days
CanadaChina Post ePacket3 days7-20 days
AustraliaChina Post ePacket3 days7-15 days
FranceChina Post ePacket3 days7-20 days
RussiaChina Post ePacket3 days10-25 days
other country & areaSingapore Post Registered Air Mail3 days15-30 days
2.Expedited Shipping Method

Estimated Delivery Time : 5-10 business days (exclude weekdays and holidays)
www.tiensproduct.com process order within 3 business days, after we ship items we will email you shipping method and tracking number.

Note:

1.tiensproduct.com only ship to your PayPal address.

2.We need your phone number.
3.In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country.
Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over
these charges and cannot predict what they may be. Customs and taxation policies vary widely from country
to country; you should contact your local customs office for further information. When customs clearance
procedures are required, it can cause delays beyond our original delivery estimates.
4.Ship to Brazil need longer time,usually 40-60 days.

Shipping Fee

Shipping fee depend on ship method,destination,parcel weight.Auto calculate when your order checkout.
CountryShip MethodBase FeeCost Per Kilogram
United StatesChina Post ePacket1.2 USD14 USD
United KingdomChina Post ePacket4.26 USD12 USD
CanadaChina Post ePacket4.43 USD12 USD
AustraliaChina Post ePacket5.1 USD14 USD
FranceChina Post ePacket4.43 USD12 USD
RussiaChina Post ePacket1.7 USD17 USD
other country &areaSingapore Post Registered Air Mail2.21 USD20.43 USD
Example:
A United States customer buy 1 bottle TIENS Cordyceps Capsules (weight 0.09kg) .shipping fee is 1.2+0.09X14=2.46 USD


Where to trace the parcel ?

Shipping MethodCountry & AreaTracking websiteTracking websiteTracking website
China Post ePacketUnited Stateswww.ems.com.cnwww.usps.comwww.17track.net
China Post ePacketUnited Kingdomwww.ems.com.cnwww.royalmail.comwww.17track.net
China Post ePacketCanadawww.ems.com.cnwww.canadapost.cawww.17track.net
China Post ePacketAustraliawww.ems.com.cnauspost.com.auwww.17track.net
China Post ePacketFrancewww.ems.com.cnwww.laposte.frwww.17track.net
China Post ePacketRussiawww.ems.com.cnwww.russianpost.ruwww.17track.net
Singapore Post Registered Air Mailother country & areaen.4px.comwww.singpost.com/www.17track.net
EMSall country & areawww.ems.com.cnwww.17track.net
Reminder:
If we ship parcel via Singapore Post Registered Air Mail ,parcel will first process by our 4px express company,you could use tracking number trace at en.4px.com .tracking information need several days later show on post website.
shipping1
 
Returns will only be accepted within 14 days of receipt by the customer.

All returned products must be unopened, unused, seal intact and without damage.Products that have been opened or partially used cannot be returned.

Refunds are for product costs only. We are unable to refund shipping costs.All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.

Returns must be pre-approved by emailing customer service([email protected]).We will provide you a RMA# as well as instructions on how to return your merchandise.When you receive your RMA# please carefully package the returned items and address your package.

Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.

Returns are processed within 5 business days of receipt. Refunds are made to your Paypal account or other payment method used to place the order.

All returned goods are subject to inspection prior to giving credit.
FREE SHIPPING!
 

1. Fast free shipping from USA warehouse (only ship to USA address)

www.tiensproduct.com offer standard and expedited shipping service.

1.USPS First Class Mail 4-7 business days

2.USPS Priority Mail       3-5 business days


2. Free shipping from China Warehouse

Country & Area  Shipping Method        Processing TimeEstimated Delivery Time
Unite StatesChina Post ePacket2 days                               10-20 days
United KingdomChina Post ePacket2 days10-20 days
CanadaChina Post ePacket2 days10-30 days
AustraliaChina Post ePacket2 days                             10-30 days
Other CountryChina Post ePacket
2 days 

20-40 days

Where to trace the parcel ?

www.usps.com

www.17track.net

Return Policy

We attempt to describe our products completely and truthfully. If you are unhappy with your purchase or it is not what you expected, contact us within 30 days of receipt of your item. No refund or exchange will be made after this time.All returns must be received within 30 days of contact.

  • All returned products must be unopened, unused, seal intact and without damage.Packages that have been opened or partially used cannot be returned.

  • All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.

  • All returned goods are subject to inspection prior to giving credit.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.







1. Fast free shipping from USA warehouse (only ship to USA address)

www.tiensproduct.com offer standard and expedited shipping service.

1.USPS First Class Mail 5-8 business days

2.USPS Priority Mail       3-5 business days

3.UPS Priority Mail         2-4 business days


2. Free shipping from China Warehouse

Country & Area  Shipping Method        Processing TimeEstimated Delivery Time
Unite StatesChina Post ePacket2 days                               10-20 days
United KingdomChina Post ePacket2 days10-20 days
CanadaChina Post ePacket2 days10-30 days
AustraliaChina Post ePacket2 days                             10-30 days
Other CountryChina Post ePacket
2 days 

20-40 days

Where to trace the parcel ?

www.usps.com

www.17track.net

Return Policy

We attempt to describe our products completely and truthfully. If you are unhappy with your purchase or it is not what you expected, contact us within 14 days of receipt of your item. No refund or exchange will be made after this time.All returns must be received within 14 days of contact.

  • All returned products must be unopened, unused, seal intact and without damage.Packages that have been opened or partially used cannot be returned.

  • All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.

  • All returned goods are subject to inspection prior to giving credit.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.







1. Fast free shipping from USA warehouse (only ship to USA address)

www.tiensproduct.com offer standard and expedited shipping service.

1.USPS First Class Mail 5-8 business days

2.USPS Priority Mail       3-5 business days

3.UPS Priority Mail         2-4 business days


2. Free shipping from China Warehouse

Country & Area  Shipping Method        Processing TimeEstimated Delivery Time
Unite StatesChina Post ePacket2 days                               10-20 days
United KingdomChina Post ePacket2 days10-20 days
CanadaChina Post ePacket2 days10-30 days
AustraliaChina Post ePacket2 days                             10-30 days
Other CountryChina Post ePacket
2 days 

20-40 days

Where to trace the parcel ?

www.usps.com

www.17track.net

Return Policy

We attempt to describe our products completely and truthfully. If you are unhappy with your purchase or it is not what you expected, contact us within 14 days of receipt of your item. No refund or exchange will be made after this time.All returns must be received within 14 days of contact.

  • All returned products must be unopened, unused, seal intact and without damage.Packages that have been opened or partially used cannot be returned.

  • All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.

  • All returned goods are subject to inspection prior to giving credit.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.







Return Policy
 

Returns will only be accepted within 14 days of receipt by the customer.

All returned products must be unopened, unused, seal intact and without damage.Products that have been opened or partially used cannot be returned.

Refunds are for product costs only. We are unable to refund shipping costs.All original shipping charges and return shipping charges are non-refundable. FREE SHIPPING does not mean there are no shipping charges incurred by us. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.

Returns must be pre-approved by emailing customer service([email protected]).We will provide you a RMA# as well as instructions on how to return your merchandise.When you receive your RMA# please carefully package the returned items and address your package.

Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.

Returns are processed within 5 business days of receipt. Refunds are made to your Paypal account or other payment method used to place the order.

All returned goods are subject to inspection prior to giving credit.